In order to make Audi Field a more secure venue for our fans, all event tickets will be accessed from a mobile device. Digital ticketing reduces the amount of fraud and gives fans the ability to conveniently manage their tickets on their phone.
The easiest place to access your mobile tickets is through the D.C. United App. The app is available through the App Store or Google Play Store. Season Ticket Members and group tickets can also be accessed on your phone’s web browser through their D.C. United Account Manager.
For additional mobile ticketing guidance check out our Mobile Ticketing Page.
DEADLINE TO RETURN TICKETS FOR A MATCH: 48 HOURS PRIOR TO KICKOFF
Ticket Exchanges From App
Return Tickets for Ticket Credit
Can’t make a match and need to return tickets back to the team for a ticket credit you can then use to upgrade or purchase additional tickets later? We have you covered with the Return Tickets platform!
Upgrade/Relocate Match Tickets
Attending a match but looking to upgrade or relocate your seats? You’ll want to use the Upgrade/Relocate feature!
Redeeming Ticket Credit
Ready to redeem your ticket credit for an upgrade or additional seats? Check out this helpful how-to below!
TICKETING FROM BROWSER
Accessing Tickets
Season Ticket Members, can log in with your Account Manager credentials.
Once you have logged in, the upcoming events you have tickets to will appear. To manage a given event, click on it. Or click “Manage Tickets” from the menu bar.
Transferring Tickets
Select the match or event you have tickets for and hit "Send." Once you select the specific tickets you would like to send, confirm your choices then a link will be provided which you can copy and paste into an email or any other messaging platform. We also recommend entering the name of who you plan on sending the tickets to.
What if you don't have a smartphone?
If you do not have a smartphone, you will need to visit the Audi Field Box Office ticket window on matchday. Please have a valid ID for the name on the account.
Questions? Contact your dedicated Membership Services Representative today!