This FAQ page will provide you with an overview of the funds currently associated with your D.C. United account and the renewal options available for the 2022 season and beyond.

We truly appreciate your unwavering supporting during these times and our goal is to provide our most loyal fans additional benefits and a seamless process to renewal your full season membership for the 2022 season, so you can continue your journey as a member of the Black-and-Red family.

Q: What is an Eligible Product up for renewal?

A: Full season and pro-rated season ticket memberships that are currently on an annual recurring membership agreement.

Q: Will I retain my seats for the 2022 season?

A: Yes, by renewing for the 2022 season your seats will be retained.

Q: Am I eligible to relocate my seats?

A: Yes, members who renew their current seating location for the 2022 season will receive priority access to relocate their seats for the 2022 season. Please contact your D.C. United Membership Services Representative for more information.

Q: In the event I deferred my 2021 membership to 2022 for health reasons, will I still retain my same seats?

A: Yes, you will still retain your same seats and your remaining Account Credit will be applied to your 2022 season membership balance.

Q: How is my Account Credit calculated?

A: Account Credit represents funds applied and paid towards your 2021 Season Membership that were not applied to a 2021 regular season match.

Q: What can I use my Account Credit towards?

A: Members with outstanding Account Credit will have the remaining balance applied towards the balance of their 2022 Season Membership.

Q: If I do not renew my membership for the 2022 season, am I eligible for a refund of existing 2021 Account Credit?

A: No, Account Credit will remain on account and is able to be used toward the continuation of your 2022 season ticket package, partial package or single game tickets for the 2022 season.

Q: In the event of unused Bonus Credit from the 2021 season, is that eligible to be used for the 2022 season?  

A: Yes, in the event that Bonus Credit from the 2021 season went unused, we will allow members to use eligible Bonus Credit toward additional tickets purchases and upgrades for the 2022 season.

Q: What can I use my Bonus Credit towards?

A: You can use your Bonus Credit towards the following products for any regular season match:

  • Group ticket purchases of 10+
  • Additional single match tickets (some exclusions apply)
  • Single match or season seat upgrades
  • Donated to the #UniteTheDistrict Community Ticket

*All options based on availability

Q: What is the difference between Account Credit and Bonus Credit?

A: Account Credit represents the funds applied and paid towards your 2021 Season Membership that were not applied to a 2021 regular season match. Bonus Credit was the additional credit added to your account, based on the renewal option you chose during the 2021 renewal process.

Q: Can I use my Account Credit or Bonus Credit on concessions or merchandise at Audi Field?

A: No, credits are only valid to be used on regular season ticket products, including: group tickets of 10, additional single match tickets (some exclusions apply), single match or season seat upgrades, or a donation to the #UniteTheDistrict Community Ticket Fund.

Q: Can I use my Bonus Credit to pay off my outstanding Season Membership balance for 2022, or future seasons?

No, Bonus Credit is only valid to be used on regular season ticket products, including: group tickets of 10, additional single match tickets (some exclusions apply), single match or season seat upgrades, or a donation to the #UniteTheDistrict Community Ticket Fund.

Q: Can I transfer my Account Credit or Bonus Credit to another individual or account?

A:  No, Account Credit and Bonus Credit are non-transferrable.

Q: Can I currently use my Bonus Credit for the 2021 season?

A: Yes, any eligible Bonus Credit is currently live on your account for the remainder of the 2021 regular season. Any unused balance will be eligible to be used for the 2022 season.

Q: Do Account Credits and Bonus Credits expire?

A: Yes, applicable Account Credit and Bonus Credit will not extend beyond the 2022 season.

Q: Am I able to opt-out of my full season membership plan for the 2022 season?

A: Accounts with annual reoccurring season ticket memberships will be eligible to opt-out of the 2022 season.

Q: How do I opt-out of the 2022 season?

A: To opt-out of the 2022 season please contact your D.C. United Membership Services representative who will provide an opt-out form. The opt-out form must be completed by 5:00 PM ET on September 20, 2021 to officially opt-out of the 2022 season.

Q: What if I don't opt-out of my membership by 5:00 PM ET on September 20, 2021?

A: If the deadline is missed to opt-out of the 2022 season, your membership will automatically renew with your first payment scheduled to be processed on September 23, 2021. Any refunds requested after this date will only be issued in accordance with D.C. United’s refund policy.

Q: What is D.C. United’s refund policy?

A: Full season ticket members may only receive a refund for future D.C. United matches in the event of deployment for active military duty, relocation outside a 100-mile radius of Washington, D.C. for work, or in the event of an untimely passing. Accounts that cancel for any other reason will be responsible for the full balance on the account. In the event of deployment or professional relocation, a cancellation will not be processed without written proof of relocation.

Q: Can I transfer my membership to someone else?

A: Yes, please contact your D.C. United Membership Services representative for assistance.

Q: If I have questions, or need clarification, what should I do?

A:  Please call or email your personal D.C. United Ticket Sales Representative and they will be glad to assist.

For more information on your 2022 Season Ticket Membership renewal, please contact your D.C. United Representative

*Ticket Brokers are not eligible for these ticket offers. Tickets purchased with these offers shall not be re-sold. Tickets found to be re-sold may be subject to cancellation.

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