Frequently Asked Questions

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 What is a full season membership?

A full season membership with D.C. United is your ticket to the best seats in Audi Field for all United regular-season MLS home matches at the lowest-available price. Members will also receive exclusive benefits and best-in-class customer service.

 Can I receive a refund on my 2018 full season membership with D.C. United?

Full Season Members may only receive a refund for future D.C. United matches in the event of deployment for active military duty, relocation outside a 100-mile radius of Washington, D.C., for work, or in the event of an untimely passing. Accounts that cancel for any other reason will be responsible for the full balance on the account. In the event of deployment or professional relocation, a cancellation will not be processed without written proof.

 Is there a general line or email address I can use to contact the membership sales/service team?

Current members may contact their personal account specialist directly or call us at 202-587-5000. Fans interested in becoming members should contact a sales representative at 202-587-5000.

 Can I split my season membership payments between different credit cards?

Yes, you may split payments between two or more credit cards. Please contact your account specialist to make arrangements.

 How many games are included in my full season membership package?

15 regular-season games and one (1) special event during the calendar year are included. Special events will be any non-regular season matches that feature D.C. United against a set opponent.

 What if I can’t make all games in the season membership package?

Fans should visit dcunited.com in spring of 2018 for more information on the Ticketmaster re-sale platform. 

 Do members receive access to other events at Audi Field?

Yes, members receive pre-sale access for additional events at Audi Field throughout the year, which may include international soccer matches, concerts, etc.

 Do I get my seats for playoff games?

All D.C. United members get first right of refusal for any D.C. United home playoff matches (excluding MLS Cup).

Still have questions? Please contact your account specialist, call us at 202-655-2842, or email ticketing@dcunited.com.