We’re excited to provide a new and exciting way to use your D.C. United season tickets and maximize your membership.
With Fan Allocation Money (FAM), you will have an unprecedented level of control over your season tickets, and a guaranteed way to preserve value for unused tickets throughout the 2019 D.C. United season.
I. FAN ALLOCATION MONEY BASICS
Fan Allocation Money (FAM) is a virtual currency designed to give season ticket members more value and flexibility with their season tickets.
FAM is acquired when you trade your tickets back to the club through the D.C. United app, allowing you to receive value for tickets you do not use.
FAM can be used in the following ways to improve your experience at Audi Field:
- Acquiring additional tickets to bring family and friends to matches (based on availability).
- Purchasing or buying down ticket upgrades, including all-inclusive club-level seats.
- Purchasing VIP Experiences like pitch-side access during team warm ups.
- Redeeming credit for food and beverage.
II. TRADING TICKETS IN FOR FAN ALLOCATION MONEY
Via the D.C. United app, available in the App Store (iPhone) or Google Play Store (Android).
Yes, you can trade in any individual ticket that is part of your season ticket plan.
The amount of FAM received in exchange for a ticket is based on the cost per ticket as part of your season membership.
To receive full value for your tickets in FAM, they must be traded in 48 hours prior to the scheduled kickoff. Tickets traded in less than 48 hours before scheduled kickoff will receive 60% of the ticket’s value.
Your seats are returned to the team and may be used by other fans who are upgrading their seats or purchasing additional seats. This allows Audi Field an opportunity to always be packed! Once you trade your tickets in exchange for FAM, they will no longer show on your account.
No, but your D.C. United account executive will be available to help you trade in your tickets through the D.C. United app.
No, but you may use your FAM to purchase other tickets for the match if there is available inventory.
No, once tickets have been transferred from one account to another, they are no longer eligible to be traded in for FAM.
Yes, tickets that have been listed for sale can be traded in for FAM, but you must cancel the listing first. No tickets that are actively posted for sale can be traded in for FAM.
Only tickets that have been fully paid for are eligible to be returned through the app. On a payment plan, the earliest games in a season are paid off first before later games. If this is preventing you from returning tickets, please contact your Membership Account Executive.
III. USING FAN ALLOCATION MONEY
Via the D.C. United app.
You can view your current FAM balance in the profile section of the app.
You are encouraged to redeem FAM as early as possible for tickets while inventory is available.
Tickets purchased with FAM will reflect the current price of single match tickets for that match. You will not be charged any additional ticket fees when using FAM.
You can cover the remaining balance with a credit card.
Yes, if inventory is available, you may purchase additional tickets for family and friends.
No, Fan Allocation Money is a digital-only currency.
No, Fan Allocation Money can only be used on tickets and experiences for 2019 D.C. United matches.
FAM cannot currently be used for any retail purchases at Audi Field. Starting in 2019, FAM can be used to purchase concessions.
No, FAM cannot be used for playoff tickets.