ADA Information

Accessible Seating

Audi Field has accessible seating throughout the stadium. For accessible seating accommodations, please contact Ticketmaster at 1-800-653-8000 or stop by the Audi Field Box Office. You can also exchange tickets by emailing ticketing@dcunited.com. Should you need further assistance during a matchday, please stop by our Guest Services window behind section F1 for immediate accommodations.

Guests may also contact a Guest Experience Gate Supervisor upon arrival to the stadium, or call our matchday fan hotline at 202-655-2881. When available, we will try to accommodate a maximum of three (3) companions/escorts with a guest with disabilities into designated seating areas.

 

ADA Shuttle

If you are a fan with disabilities or special needs, United will provide a free courtesy shuttle to and from Audi Field that picks up from 55 M Street SE. This shuttle is only for fans with disabilities or mobility challenges.

Shuttle service will begin one hour prior to the start of a match and will run one hour after the match has ended.

 

Bag Policy

Guests with the need for medical supplies should contact dcucustomerservice@dcunited.com prior to the match for special accommodations. Should you arrive on matchday and need a bag to enter due to medical needs, please speak with the Guest Services Supervisor at the gate.

 

ADA Drop Off

Drop off for persons with disabilities is located at the corner of Potomac Ave. and First Street SW.

 

Elevators

For the convenience of guests, Audi Field provides two elevators at the premium lobby. These elevators service the east stands. There is also an elevator located in the Heineken MVP club which services suites 27-31 and the rooftop bar.

 

First Aid

Audi Field has two first aid locations in the stadium: on the main concourse behind section 114 and on the upper concourse behind section 102. There are EMTs in the stadium that are ready to respond to emergencies. If you, or someone you know, are experiencing a medical emergency, please notify our Guest Experience staff for assistance.

 

Gates

All gates are ADA accessible. If you have trouble gaining access to the stadium, ask any Guest Services staff for assistance. To access Gate C please utilize the ramp located on R St. SW near the Club Shop.

 

Parking

Audi Field does not have specific ADA parking. However, we do offer an ADA shuttle service that picks up from 55 M Street SE. Please contact our partner SpotHero for reserved parking. To reserve your parking spot for a D.C. United game, visit the Audi Field SpotHero parking page and secure a space with rates up to 50% off drive-up prices. You can also download the SpotHero app, or reserve your parking spots below.  

 

Restrooms/Family Restrooms

All restrooms at Audi Field are handicap accessible. Audi Field also offers family restrooms located at sections 102, 114, 123, and 131.

 

Service Animals

Certified service animals or service animals in-training, for guests with disabilities, are welcome at Audi Field. All other animals are prohibited.

 

Wheelchair Service

Wheelchair escort service is provided by our Guest Experience team.

Guests should see a D.C. United Guest Experience representative upon entering the stadium. Transportation back to the gate entrance following the game is available upon request at that time, or by visiting the Fan Assistance booth on the concourse behind section F1.