Services & Polices

Guest Assist Text Messaging Service & Hotline

To ask for information or request assistance with an issue or problem send a text message to our GuestAssist service. Our stadium personnel will respond quickly and accordingly.

• Address your text message to 78247
• Enter word DCU followed by your message and your location.

Examples:
[Text to 78247] - DCU my father is ill, pls help. Section 210, Row 8
[Text to 78247] - DCU there is a fight, Section 200

Anonymous Hotline: Guests who wish to anonymously report fan behavior may call our In-Stadium Guest Services Fan Hotline number at 202-608-1184.

Guest Services

• Autographs
• ATM Locations
• Baby Changing Stations
• Box Office
• Champions Club
• Tickets for Children
• Customer Service
• Accommodations for Disabled Fans
• Entering The Stadium
• First Aid
• Gate Locations & Opening Times
• Lost and Found
• Lost Children And Missing Persons
• Nursing Mothers
• Paging
• Police and Security
• Rain Delays
• Reckless (uncontrolled) Kicks
• Restrooms
• Strollers
• Televisions
• Ticket Services
• Ushers
• VW Garage
• VW Lounge
• Team Warm-ups
• Voucher Redemption
• Will Call

Stadium Policies

• Prohibited / Restricted Items
• Security and Courtesy Policies
• Signs, Banners, and Flags
• Alcoholic Beverages Policy
• Smoking Policy
• Animals
• Bags & Backpacks
• Bottles, Cans & Containers
• Outside Food & Beverages
• Cameras / Video Equipment
• Laser Pointers
• Wireless (Cell) Phones
• Event Seating Policy
• Exit and Re-entry Policy
• Fan Interference
• Petitions and Leaflets
• Resale of Tickets / Scalping
• Weapons and Firearms